Maitha Sami Al Naqbi
Quality Officer
Profile summary
Results-driven Health Information Management graduate with strong experience in quality assurance, clinical audits, and healthcare data compliance. Currently contributing to excellence in patient safety and performance improvement as a Quality Officer. Proficient in medical coding, incident reporting, and data-driven decision-making using tools like 3M Coding Software and SQL Developer. Proven potential to take on expanded responsibilities in quality and health information leadership within progressive healthcare environments.
Career highlights
Ensured Healthcare Quality Compliance: Ensured compliance with JCI and DOH healthcare quality and patient safety standards at Burjeel Hospital.
Managed Incident Reporting Systems: Managed incident reporting systems and supported root cause analysis and CAPA implementation.
Key skills
Professional experience
• Ensured compliance with JCI and DOH healthcare quality and patient safety standards. • Managed incident reporting systems and supported root cause analysis and CAPA implementation. • Conducted clinical audits and collaborated with departments to address non-conformities. • Applied the PDCA cycle to support continuous quality improvement initiatives. • Tracked and analyzed KPIs to evaluate service performance and patient outcomes. • Assisted in quality documentation, risk assessments, and accreditation preparedness activities.
- Ensured compliance with JCI and DOH healthcare quality and patient safety standards
- Managed incident reporting systems and supported root cause analysis and CAPA implementation
- Conducted clinical audits and collaborated with departments to address non-conformities
- Applied the PDCA cycle to support continuous quality improvement initiatives
- Tracked and analyzed KPIs to evaluate service performance and patient outcomes
• Assisted in processing payroll and reviewing employee compensation records. • Supported budget preparation and financial planning activities. • Reviewed and reconciled accounts payable transactions. • Coordinated with the finance team to ensure accurate and timely reporting.
- Assisted in processing payroll and reviewing employee compensation records
- Supported budget preparation and financial planning activities
- Reviewed and reconciled accounts payable transactions
- Coordinated with the finance team to ensure accurate and timely reporting
• Shadowed revenue cycle operations including claims processing and payment posting. • Observed clinical coding procedures using CPT, ICD-10-CM, DRG, and internal coding guidelines. • Supported ROI (Release of Information) team in processing medical records requests.
- Shadowed revenue cycle operations including claims processing and payment posting
- Observed clinical coding procedures using CPT, ICD-10-CM, DRG, and internal coding guidelines
- Supported ROI (Release of Information) team in processing medical records requests
• Participated in documentation review and coding workflows within HIM department. • Gained exposure to clinical documentation improvement and audit practices. • Assisted with patient data accuracy and compliance in medical records.
- Participated in documentation review and coding workflows within HIM department
- Gained exposure to clinical documentation improvement and audit practices
- Assisted with patient data accuracy and compliance in medical records
• Provided clerical support to the nursing ward and acted as a guest ambassador. • Managed medical records filing and indexing in the HIM department. • Assisted the Education Department with documentation and staff coordination. • Supported HR with employee data entry and records management tasks.
- Provided clerical support to the nursing ward and acted as a guest ambassador
- Managed medical records filing and indexing in the HIM department
- Assisted the Education Department with documentation and staff coordination
- Supported HR with employee data entry and records management tasks